Update On :23 September 2015
E-commerce giant Flipkart has rolled out an option to let customers to pick up parcels from a physical store in case they aren't available at the time of the delivery.
While a system for home delivery has been beneficial for players in the e-commerce segment, even giving tough competition to physical retail stores, there are limitations here too.
Flipkart says that there are times that a customer may be unavailable at home or at the delivery address due to a meeting, or if he/she is not at home, or the mobile phone is out of reach. In these cases, customers usually have to go through the process of rescheduling the delivery, which requires the customer to call the customer care centre and reschedule. On the flipside, there are some who just don't like the option of home delivery.
For this, Flipkart has set up physical stores in 13 cities across India, calling them Pickup stores, from where customers can pick their parcel at a lucrative date and time.
Here's how the physical pick up delivery can be availed.
It seems like the option is only available for customers shopping on the mobile app.
1. Flipkart has said that customers, while checking out of their shopping cart on the mobile app will be given a list of Pickup stores according to their pincode. Customers can then pick from the list and choose to have their parcel delivered to the store for pick up.
2. When the parcel reaches the Pickup store, Flipkart will notify the customer via SMS, which will also contain a four digit pin number. The parcel will be available at the Pickup store for five days from the day it reaches there. If the customer is unable to pick up the parcel in these five days, then Flipkart will automatically cancel the order and refund the amount to the customer if it has been paid for in advance, the company's website says.
3. Customers will be required to take their four digit pin number sent by Flipkart by SMS and a photo identity proof to the Pickup store to take delivery of the product. Flipkart has said that if the customer is unable to pick up the parcel himself, then someone of his/her behalf can take delivery too. For this, the person concerned will need to carry the four-digit pin number and his/her photo identity proof.
However, these Pickup stores will not encourage replacement or return of products, and while customers can avail the cash on delivery option and pay by card or cash, the physical shops will not accept e-gift vouchers.
News Source From : http://www.dnaindia.com/money/report-not-a-home-delivery-fan-now-pick-up-your-flipkart-parcel-from-a-store-2127649