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Govt to set up panel for e-consumer complaints

Update On :21 April 2016

Govt to set up panel for e-consumer complaints

Consumer Affairs Minister Ram Vilas Paswan announced on Wednesday that a committee will be set up to deal with the consumer complaints on the e-commerce platform. The decision has been taken in the wake of several complaints from online buyers related to delay or non-delivery of products and sub-standard goods, he added.

"E-commerce is growing. There are many consumer complaints. We will set up a committee to look into this matter and suggest how to deal with it,"Paswan told reporters after the 30th meeting of the Central Consumer Protection Council (CCPC) here.

The issue was discussed in length in the CCPC meeting and it was decided that the new committee will submit the report on e-commerce issues within 15 days, a senior Consumer Affairs Ministry official said.

The suggestions made by the committee will be incorporated in the rules after the passage of the proposed Consumer Protection Bill in Parliament. The bill also has provisions to protect e-commerce consumers, he said. A Parliamentary Standing Committee is vetting the bill and is mostly likely to submit its report in the upcoming session of Parliament.

The Ministry is also planning to hold separate discussions with e-commerce companies and NGOs on rising complaints of consumers and ways to curb them.

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