Ecommerce industry has seen tremendous growth with the increasing customer preference and due to technology driven world. People prefer to shop online as they get their desired products delivered at their doorsteps by saving their valuable time. Speed delivery of the products are as important as its quality. Customers expects timely and efficient delivery. Here comes the need for logistics which plays a vital role in ecommerce business.
Logistics is the process which involves obtainment, storage and shipment of products. It includes warehousing, inventory management, billing, packaging, labeling, shipping, product return and so on. Some ecommerce companies have their own logistics companies whereas the others look for reliable third party logistics providers to provide speed and accurate product delivery thereby satisfying the customers.
Ecommerce players have started to implement same day delivery services and they also offer free or low shipping options for attracting the customers. To handle customers request on return and exchange of products, they have adopt a proper reverse logistics. Earlier the delivery of products are done only via delivery networks such as postal, parcel or freight services but now there are new logistics functions available.
Mega e-fulfillment centers, parcel hubs/sortation centers, parcel delivery centers, shopping cart connected with transportation management system and returning processing centers are the distinct types of logistics function that have come into existence nowadays. In these places the products are stored and taken out when needed, orders are sorted and delivered to relevant delivery centers, customers delivery, return and exchange of products are handled.
E-commerce players have to know clearly about the way ecommerce logistics is taking its lead to flourish in this competitive field by satisfying the customers.